My three-day stay at Novotel Istanbul Zeytinburnu was a mix of comfort and frustration. The size and cleanliness of the superior deluxe queen room were impressive, and I appreciated the excellent breakfast options. However, the pool area could get overwhelming, and the inconsistent service was a notable downside.
Rooms
7.0
The superior deluxe queen room I booked was spacious, clean, and comfortable. However, there were issues with the electronic door opening system that required multiple trips to the reception.
Service
6.0
While I encountered some fantastic staff, particularly a manager in the bar area who was very helpful, other service aspects were hit or miss. Specifically, my coffee order at the pool went unfulfilled several times.
Location
6.0
The hotel is situated with stunning views of the Marmara sea. However, it's quite far from the city center, often taking 45 minutes to an hour in traffic to reach popular spots.
Dining
7.0
Breakfast was a highlight, offering a range of fresh options. The dining experience overall was decent, but there were times when service felt lacking.
Facilities
6.0
The pool area was well-maintained but shared with another hotel, making it very crowded at times. Additionally, I noticed some gaps in service efficiency during busy hours.
Grayson
United Kingdom,
December
2024
5.6/10
My stay at Novotel Istanbul Zeytinburnu had its ups and downs. I loved the amazing sea views and the friendly staff, especially Emine, who made me feel welcome. However, the internet speed was frustratingly slow, making it tough to work effectively. Additionally, while I enjoyed the breakfast buffet, I found some aspects of my room cleanliness and layout left room for improvement.
Rooms
6.0
The room was well put together, but I was disappointed that the toilet and shower were in separate areas, and cleanliness could be better. My room had a lovely sea view and was mostly comfortable, but the mattress on one side felt worn out.
Service
8.0
The staff were exceptionally friendly and responsive, ready to assist whenever I needed help. They promptly addressed my concerns when my bathroom door lock was broken.
Location
9.0
The hotel's location is great, as it overlooks the Marmara Sea and offers easy access to public transport. It’s quite peaceful without noisy crowds around, which I appreciated.
Dining
8.0
The breakfast was fantastic, featuring a wide variety of options that I found hard to resist. However, I was surprised by the high price of dinner at a nearby restaurant that the hotel recommended.
Facilities
7.0
The pool area was beautiful but crowded, shared with the neighboring Ibis hotel. I appreciated the well-maintained environment, but the noise from children running around made it less relaxing than I’d hoped.
Jade
United Kingdom,
December
2024
6.6/10
I had a pleasant stay at Novotel Istanbul Zeytinburnu, with friendly staff and a wonderful breakfast buffet. though noise from the nearby highway and issues with room temperature were drawbacks. The sea view was a highlight, making for a relaxing backdrop during my visit. Overall, I appreciated the cleanliness and comfortable rooms, but the management could improve some aspects to elevate the experience further.
Rooms
8.0
The room was cozy and clean, with a lovely sea view. though I faced some issues with temperature control. I found the beds to be quite comfortable, which allowed for restful nights.
Service
8.0
The staff were generally helpful and attentive, ready to assist with any requests. although I noticed some inconsistencies in responsiveness at peak times.
Location
7.0
The hotel is well-situated overlooking the Marmara Sea. yet being next to a busy highway made for a noisy environment, especially in the early morning.
Dining
9.0
I enjoyed a fantastic breakfast with a wide range of delicious options. however, the dining experience could benefit from more diverse menus at other times.
Facilities
7.0
The amenities were decent, and the housekeeping was effective. but I did experience some delays with room service at times.
Stella
United Kingdom,
December
2024
5.6/10
I recently spent a few nights at the Novotel Istanbul Zeytinburnu and while I enjoyed some aspects, there were areas that could use improvement. The hotel has a modern appearance and the rooms were clean, but I encountered issues with cleanliness and the air conditioning. The dining experience was a highlight, particularly the breakfast buffet which offered plenty of delicious options.
Rooms
5.0
The room was spacious and well-decorated, though I noticed some cleanliness issues upon arrival. The air conditioning was problematic; despite being told it was winter policy, it was still uncomfortably warm in the room.
Service
6.0
While the front desk staff was friendly and helpful, I experienced some inconsistency in service at the pool area. the staff seemed overwhelmed during busy times and my order was never fulfilled despite multiple requests.
Location
5.0
The hotel is a bit out of the way from central attractions, but it does offer convenient access to public transportation which makes getting around Istanbul manageable.
Dining
8.0
Breakfast was definitely a highlight. a fantastic buffet with a variety of delicious options that set me up for my days exploring the city.
Facilities
6.0
The pool area was well-maintained, but I found it crowded during peak hours which made it less enjoyable. The gym had great sea views, although it was quite small.
Alex
United Kingdom,
October
2024
7.2/10
My stay at Novotel Istanbul Zeytinburnu had its ups and downs. The hotel boasts a lovely breakfast with lots of options, and the staff were genuinely friendly and helpful. However, I encountered some issues with the air conditioning, which really affected my comfort. Despite the beautiful views and clean rooms, I wouldn't rush back due to the noise from the traffic and the inconvenient location.
Rooms
5.0
The room was clean and comfortable, but I faced issues with the air conditioning only blowing hot air, making it tough to sleep at night.
Service
7.0
The staff were kind and welcoming, with a few standout members like Emine and Mr. Ibrahim who made my stay more pleasant.
Location
5.0
The location was a bit remote, and nothing was really within walking distance, which made getting around a hassle.
Dining
8.0
Breakfast was the highlight with an impressive variety, though I did miss traditional Turkish options like Simit.
Facilities
6.0
While the facilities included a pool and dining options, I couldn't use the pool during my stay, which was a letdown.